Terms of Service

1. Introduction

Welcome to HE Infusion UK Ltd. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our services, you agree to comply with and be bound by these Terms.

2. Definitions

“We,” “us,” “our” refers to HE Infusion UK Ltd.
“You,” “your” refers to the user or customer accessing our services.
“Services” refers to the products and services offered by HE Infusion UK Ltd.

3. Use of Services

Eligibility: You must be at least 16 years old to use our services, and certain products may be restricted to customers aged 18 or over.

Account: You may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your account information and any activities conducted under your account.

Prohibited Activities: You agree not to engage in any activities that violate applicable laws, infringe on the rights of others, or interfere with the proper operation of our services.

4. Orders and Payments

Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion.

Pricing: Prices are subject to change without notice. While we aim to ensure pricing accuracy, we are not responsible for typographical or pricing errors.

Payment: Payment must be made at the time of order unless otherwise agreed in writing. We accept various payment methods including credit/debit cards and bank transfers.

Retention of Title: Title to goods remains with HE Infusion UK Ltd until payment has been received in full.

5. Shipping and Delivery

Shipping: We offer various shipping options. Delivery times and costs will be provided at checkout or quotation. Please refer to our Shipping Policy for further details.

Risk of Loss: Risk of loss or damage to goods passes to the customer upon delivery of the goods to the delivery address.

Delivery dates provided are estimates only and we shall not be liable for delays caused by carriers, customs clearance, or circumstances beyond our control.

6. Returns and Refunds

Returns of non-faulty goods may be accepted only at our discretion and may be subject to a restocking charge.

Goods must be unused, in their original packaging, and approved via a Returns Authorisation (RMA) prior to return.

Special-order or non-stock items are non-returnable.

Orders may not be cancelled without our written approval.

Where a return is authorised, it must be requested within 30 days of receipt of the goods.

Refunds will be processed within 14 days of receiving the returned goods.

Return shipping costs are the responsibility of the customer unless the goods are faulty or supplied in error.

7. Warranties and Disclaimers

Products supplied by HE Infusion UK Ltd may be covered by manufacturer warranties. Customers should refer to the relevant manufacturer documentation for warranty details.

Specifications, drawings, descriptions, and technical information provided on our website or in documentation are for guidance only and may change without notice.

We accept no liability for damage or failure resulting from incorrect installation, modification, misuse, or operation outside recommended specifications.

Our services and products are provided “as is” without additional warranties except where required by law.

8. Limitation of Liability

To the maximum extent permitted by law, HE Infusion UK Ltd shall not be liable for any indirect, incidental, consequential, or economic damages arising from the use of our services or products.

Our total liability in connection with any order shall not exceed the purchase price of the goods supplied.

The customer is responsible for determining the suitability of products for their intended application.

The buyer is responsible for compliance with all applicable import, export, and regulatory requirements in their jurisdiction.

Our products are supplied primarily for business use and consumer protection regulations may not apply.

9. Governing Law

This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales.

Each party agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from these Terms.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will take effect immediately upon publication on our website.

11. Third-Party Websites

This website may contain links to third-party websites. These websites are not under the control of HE Infusion UK Ltd and we are not responsible for their content, policies, or practices. Access to such websites is at your own risk.

12. Website Information

HE Infusion UK Ltd may make improvements or changes to this website at any time.

While we aim to keep information accurate and up to date, materials on this website may occasionally be incomplete, inaccurate, or outdated. We make no guarantees regarding the completeness or accuracy of information provided.

Users are responsible for verifying any information before relying on it.

13. Contact Us

If you have any questions about these Terms, please contact us.